Frequently Asked Questions
Everything you need to know about shopping at Jean's Restaurant Supply.
What is the typical lead time for commercial equipment orders?
Most in-stock items ship within 1-2 business days. Large commercial equipment or custom-ordered pieces typically take 7-14 business days to process and ship, depending on manufacturer availability.
Do you offer delivery and professional installation services?
Yes, we offer local delivery and professional installation for heavy equipment within our service area. For long-distance orders, we provide lift-gate delivery services via freight carriers to ensure your equipment arrives safely.
What is your return policy for restaurant supplies?
Unused items in their original packaging can be returned within 30 days of purchase. Please note that some items, such as custom-fabricated stainless steel or special-order equipment, may be subject to a restocking fee.
Are your products suitable for residential use?
While we specialize in commercial-grade equipment designed for high-volume use, many of our smallwares and kitchen tools are excellent for home enthusiasts. Please verify your local building codes before installing commercial ranges or ovens in a residential kitchen.
How do I track my freight shipment?
Once your order has been dispatched, you will receive an email with the carrier's name and a tracking number. For large freight orders, the carrier will typically call you to schedule a delivery window.
Do you offer bulk discounts for outfitting a new kitchen?
Absolutely. We offer competitive volume pricing for full kitchen build-outs or large bulk orders. Please contact our sales team directly for a personalized quote.